Your privacy matters to us. This policy explains exactly what personal data Cash Game collects from Pakistani players, how we use it, who we share it with, and what choices you have over your own information. We keep it plain — no legal jargon that requires a dictionary to get through.
These cards cover the most important points of our Privacy Policy. The full detail is in the sections below — please read the complete policy for the whole picture.
Cash Game does not collect data for the sake of it. We ask for your name, contact details, date of birth and payment information because we need them to run your account properly, process PKR deposits and withdrawals, and verify your identity when required. Nothing extra, nothing unnecessary.
We do not sell, rent or trade your personal information to third parties for their own marketing. If you receive a Cash Game communication, it is because you have an account with us. Any third parties who handle your data on our behalf — payment processors, game software providers — are bound by strict data handling agreements.
When you deposit or withdraw in PKR via JazzCash, Easypaisa, Raast or bank transfer, your payment credentials are handled through encrypted channels. Cash Game does not store full card numbers or mobile wallet PINs. Payment processing is handled by specialist providers with their own security standards.
You have the right to access the personal data we hold about you, correct anything that is inaccurate, and in certain circumstances request deletion of your data. You can also manage your marketing communication preferences at any time through your account settings or by contacting support.
We use SSL encryption across the entire Cash Game platform — web and app. Access to player data is restricted to staff members who genuinely need it to do their jobs. We conduct regular internal reviews of our data handling practices and update security measures as threats evolve.
We may send you relevant promotional communications about new games, Cricket and PSL betting markets, bonus offers and VIP rewards — but only if you have not opted out. You can unsubscribe from marketing messages at any time without affecting your ability to use the platform or access your account.
This Privacy Policy explains how Cash Game ("we", "us", "the platform") collects, uses, stores and protects the personal information of players who register and use the Cash Game platform at cashgame.vu, including the mobile app, games, sports betting, live casino, bingo, VIP programme and all associated services.
By creating a Cash Game account, you confirm that you have read and understood this Privacy Policy and agree to the collection and use of your data as described here. If you do not agree with this policy, you should not register or continue using the platform.
This Privacy Policy should be read alongside our Terms and Conditions and our Responsible Gaming policy, which together form the full agreement governing your use of Cash Game.
Plain language commitment: We have written this policy to be understood by actual people. If something is not clear, please contact our support team and we will explain it in plain English.
We collect personal data from you at registration, during account use, and in some cases automatically through your use of the platform. Here is a breakdown of what we collect and why:
| Data Category | Examples | Why We Collect It |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC details | Account registration and age verification |
| Contact Data | Phone number, email address | Account communication, support, verification codes |
| Financial Data | JazzCash / Easypaisa number, bank account details, PKR transaction records | Processing deposits and withdrawals |
| Technical Data | IP address, device type, browser, OS | Security, fraud prevention, platform optimisation |
| Usage Data | Games played, bets placed, session times, pages visited | Platform improvement, responsible gaming monitoring |
| Communications Data | Support chat logs, email correspondence | Resolving queries, training, quality assurance |
| Marketing Preferences | Opt-in / opt-out status, communication channel preferences | Sending relevant offers only to players who want them |
We do not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs or health information. If you voluntarily share such information — for example in a support conversation — we will handle it with appropriate care and will not use it for any purpose beyond resolving your query.
We use the personal data we collect for the following purposes:
We will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or being required to do so by law.
We process your personal data on the following legal grounds:
We do not sell your personal data to anyone. We share data only where necessary and only with parties who are contractually obligated to handle it appropriately. These include:
We do not share your data with advertisers, data brokers, social media platforms or any third party for their own commercial use. Your data stays within the Cash Game ecosystem.
Given that Cash Game handles real-money transactions in PKR, we take extra care with payment-related data. Here is specifically how we handle it:
If you believe there has been an unauthorised transaction on your Cash Game account, contact support immediately. We will investigate and, where appropriate, cooperate with the relevant payment provider to resolve the issue.
We keep your personal data for as long as your Cash Game account is active and for a period after closure to meet legal, financial and dispute resolution obligations. Specifically:
When data is no longer required for any of the above purposes, it is securely deleted or anonymised so that it can no longer be linked to you personally.
You have meaningful rights over the personal data Cash Game holds about you. Here is what you can do:
To exercise any of these rights, contact our support team. We will respond within a reasonable timeframe. We may need to verify your identity before actioning a data request. Note that certain rights are subject to legal limitations — for example, we cannot delete transaction records that we are legally required to retain.
Unsubscribing from marketing is the simplest right to exercise — just update your preferences in your account settings or reply to any marketing communication asking to be removed. Your account and platform access will not be affected.
Cash Game takes the security of your personal data seriously. We have implemented technical and organisational measures to protect your information against unauthorised access, accidental loss, alteration or disclosure. These measures include:
No online platform can guarantee absolute security. If you suspect your Cash Game account has been accessed without your authorisation, change your password immediately and contact support. We will investigate and take appropriate action.
Cash Game is strictly for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. Registration requires confirmation that you are at least 18 years old, and we may request identity documents to verify age.
If we discover that personal data has been collected from a person under 18, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe a minor has registered on Cash Game, please contact support immediately so we can investigate and act.
If you are under 18, do not register or attempt to use Cash Game. Visit our Responsible Gaming page for information on keeping gaming environments safe.
We may update this Privacy Policy from time to time to reflect changes in how we operate, the services we offer, the payment methods we support, or our legal obligations. When we make material changes, we will notify you via the contact details registered on your account before the changes take effect.
The date shown at the top of this page reflects when this policy was last updated. We recommend checking back periodically. Continuing to use the Cash Game platform after an updated policy has taken effect means you have accepted the revised terms.
If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information has been handled, you can reach our team at any time through the live chat feature on the platform or by email.
Contact our data and privacy team at: [email protected]
For general account queries and support: [email protected]
We aim to respond to all privacy-related requests within a reasonable period. For requests to access, correct or delete your data, we will acknowledge your request promptly and confirm the outcome once completed.
Helpful Links: Terms & Conditions · Responsible Gaming · FAQ · About Us
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