Terms and Conditions for Cash Game – What You Need to Know

1. Introduction

Welcome to Cash Game. These Terms and Conditions ("Terms") form the legal agreement between you ("the player", "you") and Cash Game ("we", "us", "the platform") governing your use of the Cash Game website at cashgame.vu and all associated services including the mobile app, games, sports betting, live casino, bingo, VIP programme, and all promotions.

By creating a Cash Game account, logging in, making a deposit or placing any wager, you confirm that you have read, understood and accepted these Terms in full. If you do not agree with any part of these Terms, you should not register or continue using the platform.

These Terms should be read alongside our Privacy Policy and our Responsible Gaming policy, both of which form part of the overall agreement between you and Cash Game.

2. Eligibility and Registration

To register and use Cash Game you must meet all of the following requirements:

• You must be at least 18 years of age. There are no exceptions to this rule.
• You must be registering and playing in a personal capacity — Cash Game accounts for corporate entities or third parties acting on behalf of another person are not permitted.
• You must provide accurate, complete and up-to-date personal information when registering. This includes your full name, date of birth, phone number and any payment method details used.
• You must not already hold an existing Cash Game account. Only one account per person is allowed under any circumstances.

Cash Game reserves the right to request identity verification documents at any point. This may include a copy of a valid CNIC (Computerised National Identity Card), proof of phone number ownership, or confirmation of the payment method used for deposits. Failure to provide verification documents when requested may result in the suspension of withdrawal access until verification is complete.

We do not accept registrations from individuals who are currently subject to self-exclusion either through Cash Game's own tools or through any formal exclusion mechanism. If you are aware of such an exclusion applying to you, you must not register or attempt to register a new account.

3. Account Rules

Your Cash Game account is personal to you. The following rules apply to all accounts at all times:

• One account only: Holding more than one account at any time is prohibited. If duplicate accounts are discovered, we may close all but the original and forfeit any balances in the additional accounts.
• Keep your credentials secure: You are responsible for all activity that takes place using your login details. Do not share your password with anyone. Cash Game will never ask for your password in a support interaction.
• Update your details: If your contact information, phone number or payment details change, update your account accordingly. Keeping inaccurate details on file may delay withdrawal processing.
• Account transfers: You may not sell, transfer or assign your Cash Game account or any balance within it to another person.
• Account inactivity: Accounts that have been dormant for an extended period may be subject to administrative review. You will be notified before any action is taken regarding an inactive account.

Cash Game reserves the right to close or suspend an account at any time if we have reasonable grounds to believe these Terms have been breached, fraudulent activity is suspected, or where required to protect the integrity of the platform.

4. Deposits and Withdrawals

All transactions on Cash Game are conducted in Pakistani Rupees (PKR). The platform currently supports the following payment methods for both deposits and withdrawals:

• JazzCash mobile wallet
• Easypaisa mobile wallet
• Raast instant payment
• Bank transfer (local Pakistani banks)
• Debit and credit cards
• Mobile wallets (other supported providers)

Deposits: Funds deposited via JazzCash and Easypaisa typically reflect in your Cash Game balance within a few minutes. Bank transfers may take longer depending on the sending bank. There is no Cash Game fee charged on deposits, though your bank or mobile wallet provider may apply their own charges — check with your provider before depositing.

Withdrawals: Withdrawal requests are processed subject to identity verification being complete on your account. Standard processing times vary by payment method. VIP tier members receive progressively faster withdrawal processing — Diamond tier players receive priority same-day processing. The minimum and maximum withdrawal amounts are displayed in the payments section of your account dashboard.

Withdrawal conditions: Any bonus funds credited to your account must meet the applicable wagering requirements before the related balance becomes eligible for withdrawal. Real-money deposits that have not been used to wager at all may be subject to an administration review before withdrawal. Cash Game does not charge withdrawal fees, though your mobile wallet or bank may apply their own fees on receipt.

5. Bonuses and Promotions

Cash Game offers a range of promotions including welcome bonuses, deposit match offers, free spins on selected slot games, sports betting boosts and VIP cashback. The following general conditions apply to all bonuses unless a specific promotion states otherwise:

• Wagering requirements: All bonuses carry a wagering requirement. This means the bonus amount (and in some cases the deposit amount) must be wagered a specified number of times before the resulting balance can be withdrawn. The exact requirement is stated on each promotion.
• Game contributions: Different game types contribute different percentages towards wagering requirements. Slot games typically contribute 100%, while live casino games and sports bets may contribute a lower percentage. Full contribution rates are listed in each promotion's specific terms.
• Expiry: Bonuses and free spin credits expire after a stated period — typically between 7 and 30 days depending on the offer. Expired bonus funds are removed from the account automatically.
• One bonus at a time: Players may not hold multiple active bonuses simultaneously unless a promotion explicitly permits this. Attempting to claim multiple bonuses at the same time may result in one or more being voided.
• Abuse of promotions: Cash Game monitors bonus activity. Any player found to be systematically exploiting bonus offers — through low-risk hedging strategies, coordinated wagering across multiple accounts, or other abusive patterns — may have their bonus voided and winnings from that bonus withheld.

New promotions are announced via the platform. Cash Game reserves the right to change, withdraw or replace any promotion at any time. Changes will not apply retroactively to bonuses already credited to a player's account.

6. VIP Programme

The Cash Game VIP programme runs across five tiers: Bronze, Silver, Gold, Platinum and Diamond. Enrolment is automatic for all registered players — there is no application required. You earn loyalty points on every eligible real-money wager placed on the platform, and your tier is reviewed monthly based on your points balance over the preceding period.

VIP tier benefits include weekly cashback on net losses (percentage increases with each tier), faster withdrawal processing, personalised bonus packages at higher tiers, and a dedicated account manager at Platinum and Diamond level. Full tier thresholds and benefit breakdowns are available on the VIP page.

• Points are earned on real-money wagers only. Bonus funds wagering does not contribute to VIP point accumulation.
• Tiers are reviewed on a monthly basis. Dropping below a tier threshold will result in a tier adjustment at the next review.
• VIP benefits, including cashback, are credited to your account according to the schedule stated for each benefit. Weekly cashback is credited on a fixed day each week.
• Cash Game reserves the right to modify VIP tier thresholds, benefit values or programme structure with reasonable notice to players.

7. Betting and Gaming Rules

The following rules apply to all gaming and betting activity on the Cash Game platform:

• Bets are final: Once a bet or wager has been confirmed and accepted by the platform, it cannot be cancelled or reversed by the player. Please check your selections carefully before confirming.
• Sports betting: All sports bets are settled according to official results from the relevant governing body. For cricket, this means results as declared by the ICC or the relevant domestic board (such as PCB for PSL). In the event of a match abandonment, suspension or void, bets are settled according to the specific rules for that market as stated at the time of placement.
• Disconnections: If you are disconnected during a game round or live casino hand, the game will complete according to its standard rules. Cash Game is not responsible for losses incurred due to internet connectivity issues on the player's side.
• Technical errors: In the event of a game software malfunction or obvious pricing error, Cash Game reserves the right to void affected bets and return stakes. We will communicate any such events clearly.
• Maximum winnings: Single-session and per-bet maximum winnings may apply depending on the game type and market. These limits are displayed within the relevant game or betting market.

Cash Game's games are provided by third-party software suppliers. The outcome of all slot games, live casino games and other RNG (random number generator) titles is determined by certified software. Neither Cash Game nor its software providers can predict, influence or reverse game outcomes.

8. Prohibited Conduct

The following activities are strictly prohibited on the Cash Game platform. Engaging in any of these may result in immediate account suspension, forfeiture of balances and permanent ban:

• Registering more than one account or assisting another person to register a duplicate account.
• Providing false, misleading or fraudulent information during registration or at any point during account use.
• Using the platform if you are under the age of 18.
• Using automated bots, scripts, or any software designed to gain an unfair advantage in games or betting markets.
• Colluding with other players in live casino games, poker-format games or sports betting to gain an unfair outcome.
• Exploiting software bugs, errors or glitches to generate winnings. Any winnings generated through a known platform error must be reported and will be voided.
• Attempting to launder funds through the platform by depositing and withdrawing without genuine gaming activity.
• Using payment methods that do not belong to you or making deposits from a third-party account.
• Attempting to circumvent self-exclusion, account suspension or verification requirements.

Cash Game actively monitors account activity for patterns consistent with the above prohibited conduct. We cooperate with payment providers and relevant authorities where fraud or financial crime is suspected.

9. Responsible Gaming

Cash Game believes that gaming should be an enjoyable entertainment activity. We are committed to providing tools that help players stay in control of their gaming habits and spending. The following tools are available to all players through the Responsible Gaming section of the platform:

• Deposit limits: Set daily, weekly or monthly PKR deposit caps on your account. Once set, limits can be reduced immediately but increases require a cooling-off period before taking effect.
• Session reminders: Set time-based reminders that alert you when you have been playing for a defined period.
• Self-exclusion: Request a temporary or longer-term exclusion from the platform. During a self-exclusion period you will not be able to log in, deposit or wager. Marketing communications will be paused for the duration.
• Reality checks: Periodic on-screen notifications showing your net gaming activity during a session.

Cash Game does not market gaming as a source of income or a way to recover financial losses. If you feel your gaming activity is becoming difficult to manage, we encourage you to use these tools and speak to our support team. Gaming is for adults who choose to participate for entertainment — if it stops feeling that way, please seek help.

10. Privacy and Data

Cash Game collects and processes personal data as part of the account registration and ongoing platform operation. This includes your name, date of birth, contact details, payment information, gaming activity logs and any identity verification documents you provide.

Your data is used to operate your account, process payments, verify your identity, apply responsible gaming measures, and communicate relevant platform updates and promotions. We do not sell your personal data to third parties for their own marketing purposes.

Full details of how we collect, use, store and protect your personal data are set out in our Privacy Policy, which forms part of these Terms. By using the platform you confirm you have read and accepted the Privacy Policy.

11. Limitation of Liability

Cash Game provides the platform and its services on an "as available" basis. While we make reasonable efforts to ensure the platform is accessible and functioning at all times, we do not guarantee uninterrupted access and accept no liability for losses arising from:

• Temporary platform downtime for maintenance, updates or reasons outside our reasonable control.
• Internet connectivity issues on the player's side affecting game or betting outcomes.
• Losses incurred as a result of gaming decisions made by the player — winnings and losses are the direct result of gameplay and betting choices.
• Delays in payment processing caused by a player's bank, mobile wallet provider or payment network.
• Unauthorised access to a player's account resulting from the player sharing or inadequately protecting their login credentials.

Nothing in these Terms limits Cash Game's liability for fraud, wilful misconduct or any liability that cannot be excluded under applicable law.

12. Changes to These Terms

Cash Game may update these Terms from time to time to reflect changes to the platform, new features, payment methods, promotions or other operational requirements. When material changes are made, we will notify registered players via the email address or phone number on their account before the changes take effect.

Continued use of the platform after the effective date of any updated Terms constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you should cease using the platform and contact support to arrange the withdrawal of any remaining balance.

The date at the top of this page reflects when these Terms were last updated. We recommend checking this page periodically if you want to stay informed of any changes.

13. Contact Us

If you have any questions about these Terms, need clarification on any policy, or want to raise a concern about your account or a specific promotion, our support team is available around the clock.

You can reach the Cash Game support team through the live chat feature within the platform or via email at [email protected]. VIP tier players at Platinum and Diamond level have access to a dedicated account manager who can handle queries directly.

For responsible gaming queries, account self-exclusion or deposit limit requests, please visit the Responsible Gaming page or contact support directly — these requests are handled with full confidentiality and no judgement.